1. Who We Are

Caint Speech Therapy provides speech and language therapy, occupational therapy, psychology services, assessments, group therapy, workshops, school consults and online therapy services in Ireland.

Clinic address
Naas Clinic, Devoy Quarter, Naas, Co. Kildare, W91 TF38

Other locations
Carlow clinic

Website
https://www.cainttherapy.ie

Email
info@caintspeechtherapy.ie

Phone
045 883084

For the purposes of data protection law, Caint Speech Therapy acts as a Data Controller in relation to the personal data described in this Privacy Policy.

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

  • Name
  • Email address
  • Telephone number
  • Postal address, where provided
  • Parent or guardian details
  • Client details
  • Child details, where services relate to a child
  • Enquiry and correspondence details
  • Appointment, scheduling and attendance details
  • Assessment and therapy-related information you provide to us
  • Educational, developmental, behavioural and health-related information relevant to therapy or assessment services
  • Information provided by parents, guardians, schools, referrers or other professionals where relevant and lawful
  • Client and prospect information
  • Account registration and login details
  • Shop order, billing and accounting information
  • Website usage, cookie and analytics data
  • Marketing preferences

Because our services include therapy, assessments and psychology-related services, we may also process special category personal data, including health-related and developmental information, where necessary and lawful.

3. How We Collect Personal Data

We collect personal data when you:

  • Contact us via our website contact forms
  • Email or phone us directly
  • Book or request an appointment
  • Engage us for assessment, therapy, consultation or related services
  • Register for an account on our website
  • Purchase resources or other items through our website shop
  • Subscribe to marketing communications
  • Participate in online or telepractice services
  • Provide information to us as a parent, guardian, referrer, school or other professional involved in care or support
  • Visit our website

4. Purposes and Lawful Bases for Processing

We process personal data for the following purposes and lawful bases:

Enquiries and communications
Purpose: Responding to enquiries, appointment requests and general communications
Lawful basis: Legitimate interest and, where applicable, steps taken at your request before entering into a contract

Therapy, assessments and client services
Purpose: Providing therapy, psychology, assessment, consultation, telepractice and related client services
Lawful basis: Contract and, where applicable, the lawful processing of special category personal data for the provision or management of health or social care services, or another appropriate lawful basis under data protection law

Parent / guardian and child-related services
Purpose: Delivering services involving children and communicating with parents or guardians
Lawful basis: Contract, legitimate interest, and where applicable the lawful processing of special category personal data for care-related services

Billing, shop orders and accounting
Purpose: Processing payments, fulfilling orders, invoicing, and maintaining financial records
Lawful basis: Contract and legal obligation

Website accounts
Purpose: Managing user accounts, logins and customer access to website features
Lawful basis: Contract

Marketing communications
Purpose: Sending service updates, news and marketing communications
Lawful basis: Legitimate interest where permitted for existing clients, and consent where required

Website analytics and performance
Purpose: Understanding website usage and improving our website and services
Lawful basis: Consent, where required

Legal, safeguarding and compliance
Purpose: Compliance with legal obligations, responding to complaints or claims, safeguarding, insurance and regulatory requirements
Lawful basis: Legal obligation, legitimate interest, and any other lawful basis available under applicable data protection law

5. Marketing Communications

Where you are an existing client of Caint Speech Therapy, we may send you information about our services, updates, and relevant news where we believe there is a legitimate interest to do so and where permitted by applicable law. You can opt out of such communications at any time by using the unsubscribe link in our emails or by contacting us directly.

Where you have subscribed to our marketing communications, we will send such communications based on your consent where required. You may withdraw your consent at any time by using the unsubscribe link in our emails or by contacting us directly.

6. Cookies and Website Technologies

Our website uses cookies and similar technologies.

Some cookies may be necessary for the operation of the website, including account, cart, login or security-related functions. We may also use analytics and other non-essential cookies, subject to consent where required.

Details of cookies in use and your choices should be available through our Cookie Policy and any cookie consent tools used on the website.

7. Analytics

We may use website analytics tools to understand how visitors use our website.

Where analytics cookies or similar technologies require consent, they will only be placed where consent has been provided.

Analytics data is used primarily in aggregated form to improve website performance, functionality and user experience.

8. Who We Share Personal Data With

We may share personal data with trusted third parties where necessary, including:

  • IT and hosting providers
  • Website maintenance and security providers
  • Email and communication service providers
  • Practice management, scheduling or booking system providers
  • Telepractice or video platform providers
  • CAPTCHA or anti-spam providers
  • Shop, ecommerce and payment service providers
  • Accounting, legal and professional advisers
  • Analytics providers
  • Insurers and regulators, where required
  • Schools, referrers, healthcare professionals and other professionals involved in the client’s care or support, where appropriate and lawful

All third parties are required to process personal data in accordance with data protection law and appropriate contractual safeguards.

9. International Transfers

Some of our service providers may process personal data outside the European Economic Area. Where this occurs, appropriate safeguards are in place, such as Standard Contractual Clauses or another lawful transfer mechanism, to ensure an adequate level of protection.

10. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected.

Typical retention periods include:

  • Enquiry data: up to 24 months
  • Client, therapy and assessment records: in line with applicable legal, insurance, safeguarding, tax, and professional record-retention requirements
  • Account, order, billing and accounting records: as required by law
  • Marketing data: until consent is withdrawn or you opt out
  • Analytics data: in accordance with analytics provider settings

11. How We Protect Personal Data

We implement appropriate technical and organisational measures to protect personal data, including where appropriate:

  • Secure hosting environments
  • HTTPS and SSL encryption
  • Access controls and password protection
  • Role-based access to client information
  • Secure systems and cloud services
  • Regular software and security updates
  • Security monitoring and malware protection
  • Use of reputable third party service providers
  • Policies and procedures relating to confidentiality and data handling

12. Data Breaches

In the event of a personal data breach, we will assess the risk and take appropriate action in accordance with data protection law, including notification to the Data Protection Commission and affected individuals where required.

13. Your Data Protection Rights

You have the following rights under data protection law, subject to applicable conditions and exemptions:

  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restriction of processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent at any time, where processing is based on consent

You may exercise your rights by contacting us at info@caintspeechtherapy.ie.

14. Complaints

If you are not satisfied with how we process your personal data, you have the right to lodge a complaint with the Data Protection Commission.

Website
https://www.dataprotection.ie

15. External Links

Our website may contain links to external websites. We are not responsible for the content or privacy practices of third party websites.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

17. Contact Us

If you have any questions about this Privacy Policy or how we process personal data, please contact:

Caint Speech Therapy
Naas Clinic, Devoy Quarter, Naas, Co. Kildare, W91 TF38
Email: info@caintspeechtherapy.ie
Phone: 045 883084